UMAI provides software that helps restaurants save time and increase revenue by automating manual tasks, integrating with various digital platforms to accept reservations online, minimize last minute cancellations, upsell customers more effectively and provide more personalized service.

The team has extensive experience in building internet companies and has been part of building some of the largest e-commerce ventures in the Asia Pacific Region. Founded by a former MD of Foodpanda.sg, the largest food delivery service in Singapore, and a member of the founding-team of Nova Founders Capital.

This is not a formal corporate role. We are looking for someone who has a “hustle” attitude, who is results driven, who is comfortable with ambiguity, is a self-starter and has a sense of humor.

Find our Tech Stack @UMAI here: https://stackshare.io/umai/tech-stack-at-umai

Your role:

  • Performing root-cause analysis on some specific customer issues to understand what we can do better and improve customer support

  • Give suggestions to improve on the assigned products to test at UMAI

  • Liaise with internal teams in order to give feedback clear, thorough and achievable on what processes can be improved in order to increase the quality of our support

  • Creates test plans and test cases

  • Liaise and report to the Product teams based on the root-cause analysis results to surface product issues and create sets of recommendations on product improvement based on customers feedback

  • Create and update reports to provide insights to other teams in the business on what is causing customer pain and how we can improve the product experience

Your skills:

  • Investment banking / consulting / analytical or related experience; analytics or operations experience at a high-growth company is a plus

  • Analytical mindset

  • SQL fluency or knowledge of at least one programming language is necessary

  • Exceptional Excel / data management skills and the understanding that there’s always more to learn

  • Strong ability to coach and provide feedback

  • Experience presenting data visually . Excellent communication skills.

  • Demonstrated success in cross-functional collaboration, critical thinking, problem solving, managing work and professional relationships, interpersonal communication.

  • Speed, resourcefulness and a go getter attitude.

  • Ability to work independently and in a team environment

  • Ownership - You get things done.You have the initiative to solve problems on your own.

  • Learn quickly and enjoy a fast-paced team environment.

  • Ability to juggle multiple projects simultaneously and handle changing priorities.

What we offer:

  • A dynamic and highly motivated team with flat hierarchies
  • Great working atmosphere in an international environment
  • Direct exposure to the founders and management, working directly with one of the founders
  • Challenging and diversified tasks with full responsibility for the projects in your team
  • Opportunity to learn from and work with some of the best entrepreneurs in the region. We give you insights to all relevant aspects of founding a company and the opportunity to build up a meaningful international network
  • Opportunity to manage, mentor and grow a team of developers and engineers from all around the world

We thrive on the diversity of our company with a team coming from over 12 different nationalities thus, no matter where you are in the world, we urge you to apply!

We will provide the relevant employment pass to work in Malaysia.